Question 1

What services do you offer?

Accepted Answer

Commerce infrastructure only - Google Merchant Center, feed engineering, API integrations, backend, frontend, cloud/DevOps, and automation.

Question 2

Do you work with small businesses?

Accepted Answer

Yes. We scale to fit - from single-issue engagements to enterprise retainers.

Question 3

Do you work internationally?

Accepted Answer

Yes. We're remote-first and work with clients across time zones.

Question 4

Are you a web development agency?

Accepted Answer

No. We don't build marketing sites or run ad campaigns. We solve infrastructure problems.

Question 5

Can you help with account setup?

Accepted Answer

Yes - configuration, verification, tax/shipping, website claim, and initial feed submission.

Question 6

Can you fix suspensions?

Accepted Answer

We diagnose the root cause, guide resolution, and support appeals. Google makes the final decision.

Question 7

Can you migrate to Merchant Center Next?

Accepted Answer

Yes - audit, migration, feature adoption, and team training.

Question 8

How long does setup take?

Accepted Answer

Typically 3–5 business days for new accounts; 5–7 for complex multi-country setups.

Question 9

Can you create or optimize my feed?

Accepted Answer

Yes - creation, attribute completion, image/title improvements, and validation.

Question 10

Do you support multi-country feeds?

Accepted Answer

Yes, with proper localization, currency, and local compliance.

Question 11

Can you automate feed updates?

Accepted Answer

Yes - scheduled or event-driven pipelines with retries and monitoring.

Question 12

What formats do you support?

Accepted Answer

XML, CSV, TXT, and Content API. We'll recommend the right one for your stack.

Question 13

How do you price?

Accepted Answer

Project-based for defined work, monthly retainers for ongoing support. Every quote is custom.

Question 14

What's a typical project cost?

Accepted Answer

From ~$500 for small feed fixes up to $30,000+ for complex integrations.

Question 15

Do you offer retainers?

Accepted Answer

Yes - from ~$1,500/mo for monitoring and small work, up to enterprise packages.

Question 16

Are there hidden fees?

Accepted Answer

No. Every quote is line-itemed and changes go through change orders.

Question 17

What's your response time?

Accepted Answer

Within 24 hours for inquiries; within 4 hours for urgent retainer issues.

Question 18

Do you sign NDAs?

Accepted Answer

Yes - confidentiality is standard.

Question 19

How do you handle credentials?

Accepted Answer

Secure credential management, no secrets in code, and rotation.

Question 20

Do you provide documentation and source code?

Accepted Answer

Always. You own everything we build.

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